Register return

Right of withdrawal & Complaints

Right of withdrawal

• According to the Distance Contracts Act, you as a consumer have the right to cancel your purchase within 14 days from the day you received the goods. (30 days open purchase for customer club members) which applies from the day you have received a product that you have ordered.

When exercising your right of withdrawal:

• We are responsible for return shipping for customer club members using the shipping method specified by us. The products must be sent well packaged. If you are not a member, you are responsible for the return shipping cost. Max. 1 return per order.
• If you want to exchange an item for a new item or a different color: place a new order with the new item. Contact us for a return form for the old item. Max 1 return per order.
• From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.

The right of withdrawal does not apply to:

• Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
• Printing of patterns, for example.
• For more about the statutory right of withdrawal, see here .

Complaint

• We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
• The complaint should be sent immediately after the defect is discovered.
• If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.

To exercise your right of withdrawal, please fill in the form below with your order number and email address. You will receive a receipt sent to your email as confirmation.

Here's how it works

1. Fill in your order number and email address below.
2. Select which items you want to return
3. You will receive a receipt via email.
4. Return the goods to us within a reasonable time.